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OFFICE INFO
office


AT-OFFICE-SUPPORT SERVICES -
Superwire provides the only on-site telecom support office where customers can come to:
- Have billing explained.
- Learn how to use remote
   controls, DVRs, Cable Boxes.
- Place orders.
- Exchange faulty remote
   controls.
- Obtain literature - Channel
   Guides, info on how to set
   channel or time on cable box.
- Set Closed Caption.
- Remove messages on box when
   the red light comes on.

I
NSTALLATION QUALITY ASSURANCE
Superwire personnel provides quality assurance phone call follow up on all Time Warner installations at LWSB.

CONCIERGE SERVICE
Three-way conference phone call support to assist residents in talking to tech support organizations.

OFFICE LOCATION
 
 
The Superwire office is located between the LWSB Friends of the Library and the North Gate:
----------------------->
 Look for Superwire Telecom
Office signs on Northwood Rd.

MAIL
 
1431 Northwood Rd.
Seal Beach CA 90740

E-MAIL
SuperwireTelecom@gmail.com
 

The Superwire Office is managed by Bob McCauley who is assisted by seven LWSB residents:   
       -  Joan Eisenhart
       -  Shirley Morasse
       -  Darlene Rose

       -  Suzanne Frank 
       -  Joyce Rutledge 
       -  Victor Martinez
       - 
Anat Ben-Aziz
       -  Jean Hogue.


There is no charge to LWSB residents for the at-office or at-customer-site support services provided by Superwire.
 
          

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AT-CUSTOMER-SITE-SERVICES
Superwire personnel provide At-Customer-Site Services:


        - Correct TV settings.
        - Correct cable box settings.

        - Perform TV channel scans.
        - Install Cable Boxes.
        - Install Wireless Routers.
        - Install Modems.
        - Install Digital Adapters.

        - Setup Internet service.
        - Setup E-Mail accounts.
   
        - Program remote controls.

Phone Contacts
11am-4pm 10am-8pm 24/7
Superwire Office Service/Sales TW Tech Support
562-735-0366 562-735-0368 866-550-3211